Refund policy

Returns

All Visionary Fitness products are made to order, which means each item is produced specifically for you after you place your order. Because of this, we do not accept returns or exchanges on made-to-order items unless the item arrives damaged, defective, or incorrect.

We're not able to accept returns simply for reasons like change of mind, wrong size ordered, or fit preference, since nothing is pre-stocked and every piece is produced individually.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately at support@visionaryfitness.shop if your item is defective, damaged, or if you received the wrong item. Send us your order number and a photo of the issue so we can evaluate it and make it right, either with a replacement or a refund.

How to report a damaged or incorrect item

To start a claim, contact us at support@visionaryfitness.shop within 30 days of receiving your item. If your claim is approved, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back to us without first contacting us will not be accepted.

Returns for approved claims should be sent to:
140 Pleasant St, Northborough, MA 01532

Non-returnable items

Because all of our products are made to order, they are considered custom items and are not eligible for return except in the case of damage, defect, or fulfillment error. We also cannot accept returns on gift cards.

Exchanges

Since items are made to order, we don't offer direct exchanges. If you received a damaged or incorrect item, contact us and we'll arrange a replacement.

European Union 14 day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in line with EU consumer law. Your item must be unworn, unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase. Contact us at support@visionaryfitness.shop to start this process.

Refunds

For approved damage, defect, or fulfillment claims, we'll notify you once we've reviewed your case and let you know whether your refund or replacement was approved. If a refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@visionaryfitness.shop