Returns

Returns Policy

At Visionary, we believe in doing what's right and putting our customers first.

Defective items

If your item arrives with a defect, we offer a free return and full refund. Simply contact us within 30 days of receiving your order and our team will guide you through the process. Return shipping for defective items is covered by us.

Non-defective items

We do not accept returns or offer refunds for change of mind, incorrect sizing, or order cancellations without a valid reason. Please check our size guides carefully before ordering.

Received the wrong item?

If you received an incorrect item, contact us and we'll make it right at no cost to you.

How to start a return

Please contact us or email btorpeybiz@gmail.com with your order number and photos of the defect.

When will I get my refund?

Refunds are processed within 7 days of approval. It may take an additional 5 days for the funds to appear in your account. Refunds are made to the original payment method.